​​Frequently Asked Questions

How do I pay?

We offer several methods of payment including cash and credit cards. Debit and credit card transactions are processed through PAYPAL. Please let us know in advance if you plan to pay with your card.

How far in advance can I order?

Our products are on a first-come first served basis. Do not wait until the last minute to place an order. It is important to book and place a deposit on units. 

What happens if it rains?

Party Planet does not charge a cancellation fee for bad weather. You must contact us at least 4 hours prior to the start of your event to cancel due to weather. Inclement weather includes, but is not limited, to: rain, lightning, winds in excess of 15 mph. Refunds are rewarded if the delivery driver has NOT arrived and setup. If setup has been completed there will be no refund. Party Planet Rentals reserves the right to cancel delivery if it is determined that weather will be a factor in the safety of the participants.

When do you deliver and pick up the inflatable?

We deliver all inflatables before your event is scheduled to begin. We will be there to setup the inflatables between 20 min to 4 hours before the event start time. Our rental periods are for the party time only. Special arrangements can be made and discussed when ordering.   

Can you set up indoors?

Yes. We can setup all of our bouncers indoors as long as the building is spacious enough to accommodate them. 

Do you charge a delivery/setup fee?

We do not charge a delivery fee in our service area. if you are outside of our service area an additional fee may be required. 

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